Profilemesh Refund Policy
This Refund Policy applies to purchases of subscriptions, points, credit packs, and other digital service entitlements made through the Profilemesh website, in-app checkout pages, or payment channels that we designate.
1. Core Principles
Profilemesh provides digital online SaaS services. These services typically involve immediate activation, immediate allocation of technical resources, immediate model usage costs, and immediately consumable digital entitlements. Therefore, unless mandatory law requires otherwise or we expressly state otherwise in writing:
- activated subscription services are generally provided for the full billing period and are not automatically eligible for prorated refunds based on partial use or non-use;
- purchased points, quotas, credit packs, wallet balances, or similar digital entitlements are generally non-refundable once issued, consumed in whole or in part, or once clear service costs have already been incurred; and
- you are responsible for reviewing the package contents, pricing, feature scope, billing cycle, and applicable conditions before purchase.
2. Subscription Cancellation Rules
If you purchase an auto-renewing subscription, you may cancel renewal before the next billing cycle begins. After cancellation, the current billing period will usually remain available until it ends, and charges for a period that has already started are generally not refunded on a prorated basis.
3. Rules for Points, Quotas, and Credit Packs
Points, quotas, credit packs, or wallet-style entitlements are digital service resources exchanged for model calls, generation capability, analytical capability, or related product entitlements. Once purchased and delivered, they are generally not refundable merely because you changed your mind, no longer wish to use them, or are subjectively dissatisfied. Once any portion has been consumed, they are generally not refundable.
4. Situations Eligible for Refund Review
- duplicate charges, duplicate orders, or obvious billing anomalies;
- successful payment followed by a failure of entitlements to arrive within a reasonable processing period due to a platform-side technical issue;
- platform-side billing logic errors, synchronization errors, or obvious invoicing or order errors that caused an incorrect charge;
- a mistaken purchase identified within a very short period after checkout where the paid entitlement has not been substantively used and no clear resource consumption has occurred; and
- situations where applicable law grants you a non-waivable refund, withdrawal, cooling-off, or similar consumer right.
5. Situations Usually Not Eligible for Refund
- buyer's remorse caused by not reviewing pricing, feature descriptions, eligibility, or billing cycle details before purchase;
- personal preference, subjective dissatisfaction, or expectation mismatch;
- temporary experience issues caused by network conditions, devices, browser limitations, geographic restrictions, or short-term third-party service fluctuations where the platform itself did not make a billing error;
- subscriptions, points, quotas, credit packs, or related generation capability that have already been used in whole or in part;
- differences caused by deleting content, closing pages, logging out, switching devices, user error, or failure to complete required steps; and
- processing delays caused by card issuers, payment institutions, identity providers, or network providers where the platform itself did not make a billing error.
6. Refund Request Time Limits
Please submit any refund request as soon as possible after discovering the issue, and generally no later than 7 days from the charge or order date for duplicate charges, billing anomalies, or non-delivery issues, or 72 hours from the order time for a claim of mistaken purchase with no substantive use, unless mandatory law requires otherwise.
7. How to Request a Refund and What to Provide
Please contact us first at support@profilemesh.com to request refund review. You may also use in-product support, billing email reply channels, order contact details, or other published contact methods that we provide.
To help us review the request, you will usually need to provide the account used to place the order or make the payment, the order or transaction number, the charge date and amount, the payment channel, a description of the issue, and any screenshots or steps helpful for verification.
8. Review Outcome and Refund Method
If a refund is approved, the refund will generally be returned through the original payment channel used for the purchase. If that route is unavailable or restricted, we may agree on another reasonable solution such as equivalent in-service credits, reissued entitlements, or billing offsets.
9. Purchases Through Third-Party Channels
If you purchased services through a third-party payment platform or another external sales channel that we expressly support, refund, cancellation, withdrawal, complaint handling, and settlement timing may be governed first by that third-party channel's rules.
10. Chargebacks, Payment Disputes, and Risk Control
If you initiate a chargeback, payment reversal, credit card dispute, or similar payment dispute process, we may temporarily freeze or restrict all or part of the entitlements connected to the relevant order while we verify the matter. If we determine that the dispute involves malicious chargebacks, abusive arbitrage, duplicate recovery attempts, cash-out behavior, or other dishonest conduct, we may reject the refund, revoke issued entitlements, restrict or terminate the account, and recover related losses.
11. Legal Priority and Policy Updates
If applicable law grants you a non-waivable consumer refund right, withdrawal right, cooling-off right, or similar mandatory protection, that law will take priority over this Policy to the extent required. We may update this Policy due to changes in law, payment rules, billing methods, or operational needs.
12. Contact Us
If you have questions about this Refund Policy or need to submit a refund request, please contact us first at support@profilemesh.com.