Profilemesh Privacy Policy
We take your privacy and personal information seriously. This Privacy Policy explains how we collect, use, store, share, protect, and otherwise process information related to you when you use Profilemesh, and what choices and rights you may have regarding that information.
By accessing, registering for, purchasing, logging in to, or continuing to use the service, you acknowledge that you have read and understood this Policy. We will process relevant information as described in this Policy to provide the service, carry out transactions, protect the security and operation of the service, comply with legal obligations, and for other purposes permitted by applicable law.
1. Scope of This Policy
This Policy applies to our processing of personal information and related data when we provide Profilemesh services, including your visits to public pages, registration and account management, use of AI features, paid transactions, and communications with us.
2. Information We May Collect
- Account information such as email address, username, avatar, verification markers, and third-party login identifiers.
- Billing and transaction information such as subscription plan, credit-pack purchase records, invoice information, payment status, and order identifiers.
- Content that you input or upload, including prompts, descriptions, text, relationship information, scenario information, report requests, and feedback.
- Support communications, appeal materials, screenshots, and issue descriptions.
- Automatically collected device, network, usage, logging, performance, and service-status information.
- Limited information from third parties such as identity providers, payment providers, cloud or security providers, and authorized connected services.
3. How We Use Information
- To provide, maintain, and deliver the service.
- To create and manage accounts and protect account security.
- To process orders, charges, renewals, reconciliation, refund reviews, entitlement delivery, and purchase synchronization.
- To generate analysis results, reports, relationship views, strategic suggestions, and other AI outputs.
- To identify suspicious, fraudulent, abusive, or prohibited activity.
- To troubleshoot, optimize, analyze, and improve service performance and product quality.
- To respond to questions, complaints, support tickets, appeals, and after-sales requests.
- To comply with legal, regulatory, judicial, or administrative requirements.
4. Special Notice About Submitted Content and AI Processing
The core functionality of Profilemesh depends on the content you submit and the processing of that content by AI models. Your submitted text, descriptions, relationship information, scenario information, report requests, and related inputs may be sent, within the necessary scope, to third-party model providers or computing infrastructure for processing.
- Do not submit highly sensitive personal information that is unrelated to the service purpose unless the feature specifically requires it and you have a lawful basis to provide it.
- We may apply filtering, minimization, access control, logging, and other security measures within a reasonable scope.
- Unless we separately explain otherwise and obtain any legally required authorization or consent, we do not publicly display your private inputs to unrelated third parties merely because you use the service.
5. How We Share, Disclose, or Entrust Information
We do not sell your personal information to unrelated third parties. We may share, disclose, or entrust processing of relevant information with service providers that help us run identity verification, payment, cloud infrastructure, security, support, logging, or AI functions, and where required to comply with law, defend legal rights, or complete a corporate transaction.
6. Cookies, Session Identifiers, and Similar Technologies
We may use cookies, local storage, session identifiers, device identifiers, or similar technologies to maintain login state, remember settings, perform security checks, measure traffic and performance, and support payment or purchase synchronization flows.
7. Data Retention
We retain information for the shortest reasonable period necessary to fulfill the purposes described in this Policy, including service delivery, billing and audit recordkeeping, legal and tax compliance, dispute handling, enforcement, and security.
8. Your Rights and Choices
Subject to applicable law, you may generally have rights to access, correct, update, delete, restrict, object, withdraw consent where relevant, opt out of marketing communications, and close your account or request that we stop providing the service, subject to lawful retention obligations.
9. Security Measures
We implement reasonable administrative, technical, and physical safeguards, including identity verification, least-privilege access, logging, anomaly monitoring, filtering of sensitive fields, data backup, transmission protection, and infrastructure hardening. No internet or storage system can be guaranteed to be absolutely secure.
10. International Transfers and Third-Party Infrastructure
Because we may use third-party infrastructure, cloud services, model services, or payment services located in different regions, your information may be stored, processed, or transferred outside your own jurisdiction. We take reasonable measures to help ensure appropriate protection.
11. Children's Privacy
Unless we explicitly state otherwise for a specific service, Profilemesh is not intended for independent use by children who are under the age required by applicable law. If you believe a child has provided personal information without authorization, please contact us.
12. Third-Party Sites and External Services
The service may contain links to third-party sites, payment pages, third-party login pages, or external services. Those third parties operate independently, and their information practices are not governed by this Policy.
13. Policy Updates
We may update this Policy due to changes in law, regulation, product features, payment flows, security requirements, or business operations. Updated versions will be posted on the relevant page and will take effect from the publication date or the effective date stated in the notice.
14. Contact Us
If you have questions, comments, complaints, or rights requests relating to this Policy, please contact us first at support@profilemesh.com.